Frequently Asked Questions

Some answers to our most frequently asked questions.



How do I update my contact information?

You can now update your own website contact information through the Manage Profile page. To update your address in our database, please contact one of the MR staff listed in the Contact Us page.



How do I know if I’ve met my minimum shares?

Please contact Member Relations, choose "Contact Member Relations" from the main Member Menu.  By sending us an email with your Member ID we will determine if you have met your minimum requirement and will respond to you with this information.  If you are not yet at your minimum requirement, we can also provide you with an estimated time frame for reaching your minimum.



I have met my minimum shares, how do I go about stopping my milk cheque deduction?

To stop your milk cheque deduction, choose "Contact Member Relations" from the main Member Menu and complete the email form giving as much information as possible.  A Member Relations staff member will contact you in order for us to complete the necessary paperwork, which we will then send to the DFO.



A member of my family has passed away, what are the options with their shares and/or debentures?

In the case of an Estate, all classes of shares may be redeemed (Producer, Investor, Patronage) but are subject to the Board’s review and approval at the regularly scheduled Board meeting. If an Estate involves a Producer Member, it is recommended that you speak to a Member Services Representative (contact information is available on this site) to discuss the implications of any share redemptions to the overall family membership.

Producer and Investor Shares ($17 shares) can also be transferred to an existing or new member of Gay Lea Foods. Patronage shares cannot be transferred to any member under the current membership structure.

Debentures Class A – In the case of an Estate, Class A Debentures can either be cashed out or transferred to another name (not necessarily a member of Gay Lea Foods).  This is subject to approval by the Board of Director's.



I’ve misplaced my T slip, is it possible to get another one?

If you have misplaced your T slip, starting with 2012, these are now available on this site under "Download Tax Forms".  For years prior to 2012 please contact Member Relations by choosing "Contact Member Relations" from the main Member Menu and complete the e-mail form giving the pertinent information (ie which year you require and if it is a T5 or T4a you require)  A Member Relations staff member will reprint the form and e-mail it to you at the current e-mail address on file.



I’m receiving debenture interest by cheque, how do I go about having it directly deposited into my bank account?

Go to "My Payment Settings" and click on the word "Change".  An e-mail form will open up, please give us the information for your bank account and we will process this change in our database.  You will be contacted when the change has been made.



How do I sell my shares?

If you wish to redeem your shares and you are an active Producer Member, redemption of shares follows a strict timeline. If you are a Producer Member and you received patronage in the current fiscal year, you must hold your producer shares (minimum requirement) until September 30th of the current fiscal year.

On October 1st of that same year, producer members may redeem their shares by the following options:

  • Submit a letter to the Board of Directors to redeem their shares OR
  • Sell shares to another existing member (producer or investor) OR
  • Redeem shares through a minimum 3-year Debenture.

If a member wishes to redeem their shares and there are other members linked to the membership, that license is required to hold the minimum required shares (3 shares/1000L of milk shipped) in order to receive patronage.

Investor Members who wish to redeem their shares have the same options as Producer Members above:

  • Submit a letter to the Board of Directors to redeem their shares OR
  • Sell shares to another existing member (producer or investor) OR
  • Redeem shares through a minimum 3-year Debenture.

If an investor member wishes to cash out a portion of their shares, they must leave the minimum required 100 shares in order to remain a member of Gay Lea Foods, subject to Board approval.



What do I do if I stop shipping milk?

If a Gay Lea Foods member stops shipping milk during the fiscal year, it is their responsibility to notify Gay Lea Foods as the DFO does not provide that information to Gay Lea Foods due to confidentiality. You can either contact your Member Services Representative directly from the contact information available on this site or you can complete "Contact Member Relations" from the main menu and provide the details of ceased shipping and we will have one of our Member Services Representatives contact you for more information and to determine the next steps for you.



Need Login Help?

  • Double check that you have entered your user name and password correctly
  • Your Password is case-sensitive, so check to make sure you have entered it correctly
  • Contact Gay Lea Foods Member Relations at contact@gayleafoods.com for any additional assistance.
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